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Make an Appointment. 

Whether referred from a church or from another source, the first step is for our neighbors to call the office to make an appointment. Messages that are received from days the office is closed are promptly returned by our office volunteers. Neighbors are given an appointment and directions to the office. Neighbors do not need to wait until they have a cut-off notice to call; in fact, we would prefer that they make contact as soon as they see a problem on the horizon. An office volunteer calls the neighbor to remind them of their appointment the last working day prior to their appointment. 

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Create a Plan. 

Once they arrive, Neighbors are greeted by the staff and then are asked to fill out an intake form. A trained coach meets individually with the neighbor to discuss their needs. The coach and neighbor work together to create a plan for resolution of their unique situation.

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Change a Future. 

Two to three months after the Good Neighbors office and the neighbor have completed a plan, a volunteer makes a follow-up call to check in and offer other non-financial resources if they are needed.